"Gabrielle Kaufmann Kohler’s and Thomas Schultz’s book provides an excellent and systematic review of ODR as a new form of dispute resolution, thoroughly researched, which conceptualises the issues arising in the field of ODR. . . . The book is comprehensive in its coverage and full of insights and, no doubt, will become the standard text in this field, as it is written in a lucid, not overly legalistic style. . . . The strength of the book is a strong combination of the authors’ expertise in ADR & arbitration with a perspective from the law and technology field. This book can only be strongly recommended to anyone interested in ODR."

"[B]ecause of the depth and quality of the analysis it is a most welcome and significant contribution to the literature on ODR. It is certainly essential reading because it is the first thorough legal analysis in ODR literature."

"This book is an excellent addition to the literature on ODR."

"There is a need for a study that draws together diverse strands of theory, practice and sources without overpowering the reader. This new book therefore arrives on the scene at a most opportune time. . . . Arcane academia this book is not . . . but a meeting of the worlds of academe and legal practice. . . . [T]he book pays due attention to matters of practical interest to lawyers involved in ODR. . . . [T]his book is an invaluable and accessible introduction to the subject of ODR, both in theory and in practice "

Also listed as relevant reading material in the International Council for Commercial Arbitration(ICCA) Yearbook Commercial Arbitration, vol. XXXI-2006 and the Leiden Journal of International Law, 2005